Elysean Perfumes is an independent fragrance brand based in George, Western Cape, South Africa. This notice covers our website, WhatsApp enquiries, orders and customer service. For privacy questions or requests, contact elyseanperfumes@gmail.com or WhatsApp 077 463 8001.
When you enquire or order, we receive the details you provide, such as your name, contact information, fragrance choices, local delivery area and address, and payment status or transaction reference. Payment card details are entered with Yoco and are not received or stored by Elysean.
Our hosting, database and service providers may process technical information such as IP address, browser, device and access logs to deliver and protect their services. If you allow optional tracking, Google and Meta also receive device/browser information, cookie identifiers, pages visited, campaign information and selected website actions.
We use order and contact details to answer questions, validate stock and prices, create a secure Yoco checkout, send transactional emails through Brevo, arrange local delivery or collection, resolve returns and maintain records required for business or legal purposes. Depending on the purpose, processing is based on your request or contract, a legal obligation, a legitimate interest where permitted, or consent. Optional website analytics and advertising tracking use your cookie choices. We do not sell customer lists.
Necessary browser storage keeps your regular cart, BOGO cart, selected delivery area, sample selection and cookie preferences. It remains available when you reject optional tracking. Our cookie choice is stored for up to 180 days; you can change it earlier using “Cookie settings” in the footer.
_ga._fbp and _fbc. Meta may associate activity with its own identifiers and use it for advertising measurement and delivery.Neither optional tracking script loads through our website code until you allow its category. Rejecting them does not prevent shopping, secure checkout or WhatsApp enquiries. Withdrawing permission stops future events from this website code and attempts to remove its first-party tracking cookies; it does not erase information already received by a provider. Third-party cookie lifetimes and provider retention are governed by their settings and policies.
With permission, we record actions such as viewing a page or fragrance, searching, filtering, selecting samples, adding to a cart, beginning checkout, opening an FAQ, or clicking a contact link. InitiateCheckout means that checkout was opened; it does not mean payment succeeded. This website implementation does not send a Purchase event or report successful Yoco payments to Meta or Google Analytics.
Our custom event code does not send customer names, email addresses, telephone numbers, delivery addresses, selected delivery-area details, card details or WhatsApp message text. Avoid entering personal information into fragrance searches or campaign links. Analytics and advertising services still process their own technical identifiers.
Information is shared where needed with Render for hosting, Neon for order and stock data, Yoco for payments, WhatsApp/Meta for conversations and permitted advertising measurement, Google for permitted analytics and hosted fonts, and Brevo for transactional email. These providers may process information outside South Africa, subject to applicable safeguards and their own terms.
Opening WhatsApp, Yoco or another external link takes you to that provider’s service, where its privacy practices apply. See Meta’s Privacy Policy, WhatsApp’s Privacy Policy and Google’s Privacy Policy. Website cookie choices are not permission to send you unrelated marketing messages.
Order and conversation records are kept for as long as reasonably needed to fulfil orders, handle support, refunds or disputes and meet applicable record-keeping duties. Provider retention and analytics settings also affect how long information remains with those providers. We use reasonable safeguards; no internet transmission or storage system can be guaranteed completely secure.
Subject to applicable law, you may request access, correction or deletion, object to relevant processing, or withdraw consent for future consent-based processing. Some records must be retained for legal reasons. Contact elyseanperfumes@gmail.com or WhatsApp 077 463 8001; we may need proportionate identity verification to protect your information.
You can also lodge a complaint with South Africa’s Information Regulator, including through its complaints portal. These rights are informed by the Protection of Personal Information Act.
We will update this notice when our practices change. An updated notice does not, by itself, give us your consent to optional tracking or new marketing uses.