Shipping Information

1. Delivery area and method

We currently offer personal local delivery from George to Mossel Bay and Knysna, plus free collection in George by arrangement. We do not currently offer national or international shipping for perfume orders. The checkout accepts only the listed service areas.

2. Current delivery charges

• Collection in George: free, arranged after the order is ready.
• Zone 1 — R79: George and immediate suburbs, Blanco and Pacaltsdorp.
• Zone 2 — R99: Victoria Bay, Wilderness, Herolds Bay, Glentana/Outeniqua Strand, Groot Brakrivier, Klein Brakrivier/Reebok/Tergniet and Sedgefield.
• Zone 3 — R159: Hartenbos, Mossel Bay, Dana Bay and Knysna.

The checkout calculates the charge from the area selected. Discovery Trio and Five prices exclude delivery; the applicable local charge is shown before the WhatsApp order is opened.

3. Preparation and dispatch

Fragrances are blended to order, and concentrates are sourced for the relevant batch. Please allow approximately 7–10 business days for ingredient sourcing, blending and preparation. Once the order is ready, we contact you to confirm the delivery or collection date.

George deliveries may be made after 17:00 on weekdays. Saturday and selected public-holiday deliveries run only until 13:00. Zone 2 and Zone 3 deliveries are normally grouped into scheduled Saturday or selected public-holiday routes before 13:00. We do not deliver on Sundays.

4. How Festive BOGO ordering works

1. Choose an available fragrance on the Festive BOGO page.
2. Review your BOGO pair or add more qualifying sets, up to four sets per checkout.
3. Enter your contact information and choose local delivery or free George collection.
4. Review the server-verified price and delivery charge, then continue to Yoco and pay securely.
5. After Yoco confirms payment, we email your order confirmation and begin preparation.

WhatsApp remains available for questions and help, but is not required for the Festive BOGO checkout.

5. Delivery scheduling and collection

We confirm a delivery window after preparation. Route timing may change because of traffic, weather, public holidays or circumstances outside our reasonable control; we will contact you if that happens.

Please ensure somebody can receive the order during the agreed window. A missed delivery or customer-requested second trip may require a new agreed delivery charge. George collection details are supplied privately after the order is ready.

6. Incorrect details, loss or damage

Please check your name, phone number, area and complete street address carefully. If anything is wrong, contact elyseanperfumes@gmail.com or WhatsApp 077 463 8001 as soon as you notice it.

If an order is delayed, damaged or incorrect, contact us directly. Photos are helpful where available. See our Returns Policy for remedies and return arrangements.

7. Festive offer and contact

The Festive 2026 offer is buy one 100ml fragrance and receive a second 100ml bottle of the same fragrance/formulation free, ending at 23:59 SAST on 31 December 2026. Local delivery is additional to the fragrance price; free George collection remains available. Discovery bundles are separately priced sample offers.

Delivery questions: elyseanperfumes@gmail.com or WhatsApp 077 463 8001. Elysean Perfumes is based in George, Western Cape.