We want you to love every fragrance you receive from Elysean Perfumes. If something is not right with your order, we will do everything we can to make it right. Please read this policy carefully before placing your order.
At Elysean Perfumes, every bottle is carefully inspected and packaged before dispatch. We take pride in the quality and integrity of every order we send out. In the rare event that something goes wrong, we stand behind our products and our customers.
Due to the nature of fragrance products, we are unable to accept returns on opened or used bottles for hygiene and safety reasons. However if you receive a product that is:
We will offer you a full replacement or refund at no additional cost to you. Please contact us within 7 days of receiving your order.
We offer 2ml sample sizes specifically so you can try a fragrance before committing to a full bottle. We strongly recommend ordering a sample first if you are unsure about a scent. For this reason, returns on full-size bottles opened after delivery are not accepted, as the sample option was available prior to purchase.
To request a return or replacement, contact us within 7 days of receiving your order with the following:
Send this information to elyseanperfumes@gmail.com or WhatsApp us on 064 857 0979. We will respond within 2 business days.
If your return or replacement request is approved, refunds will be processed back to your original payment method within 5 to 10 business days depending on your bank. We will confirm the refund via email once it has been processed on our side.
Shipping costs are non-refundable unless the return is due to our error, such as a wrong or damaged product.
We currently deliver within South Africa only. Standard delivery takes 3 to 7 business days depending on your location. A flat shipping fee of R50 applies to all orders. Once your order has been dispatched you will be notified.
Please ensure your delivery address is entered correctly at checkout. Elysean Perfumes cannot be held responsible for orders delivered to an incorrect address provided by the customer.
If you need to cancel your order, please contact us immediately at elyseanperfumes@gmail.com. We will do our best to cancel the order before it is dispatched. Once an order has been dispatched, it cannot be cancelled and the standard returns process applies.
For any questions about returns, refunds, or your order, please reach out to us directly: