Please contact us if an order is incorrect, damaged or not as described. This policy does not remove rights under South African consumer law. Trying a fragrance before buying a full bottle can help with personal preferences, but purchasing samples is never a condition for exercising your statutory rights.
Where the Consumer Protection Act applies, qualifying defective, unsafe or failed goods may be returned within six months of delivery at the supplier’s risk and expense, with the consumer choosing repair, replacement or refund as provided by the Act. These rights are not limited to unopened bottles or a seven-day complaint period. Report damage or an incorrect item as soon as practical so we can investigate and assist.
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online goods purchase without giving a reason within seven days after receiving it. Only the direct cost of returning the goods may be charged, and the refund is due within 30 days of cancellation.
Statutory exceptions can apply, including goods made to your specifications or clearly personalised. Blending a standard catalogue fragrance to order does not automatically mean your order is exempt. We assess the actual order and applicable law, not a blanket “made to order” exclusion.
Keep goods and packaging in reasonable condition while considering a return. An opened bottle is not automatically excluded from every legal remedy. Outside statutory rights, a change of scent preference or dissatisfaction with a scent alone does not create a guaranteed refund entitlement; contact us to discuss the circumstances.
Contact elyseanperfumes@gmail.com or WhatsApp 077 463 8001 with your order reference or payment reference, the affected item and a description of the issue. Photos of the parcel, bottle or damage are helpful where available, but do not replace or restrict your legal rights.
Please ask us for the correct return address and arrangements before returning an item. Do not send goods to an unconfirmed address. Asking for return instructions does not shorten a legal return window.
We arrange or cover qualifying return costs where the law requires it, including qualifying defective-goods returns. For an applicable cooling-off return, only the direct return cost may be charged. Other agreed returns are quoted case by case. We do not apply a blanket “all shipping is non-refundable” rule.
Approved refunds are normally processed back through the original payment route where possible. We confirm the amount and timing with you, comply with applicable statutory deadlines, and explain any separate payment-provider or bank processing delay. Never send us your card PIN or banking password.
Contact us promptly if you need to change or cancel an order. Delivery does not remove statutory cancellation or return rights. The Festive BOGO checkout validates the selected fragrance against the current availability list before payment. If a paid order cannot be supplied or a material delay arises, we will contact you to discuss lawful alternatives, cancellation and refund options.
Free George collection and local delivery zones of R79, R99 and R159 are available only within the listed Garden Route service area. See the Shipping Information page for the current process and schedule.
Elysean is an independent brand selling its own inspired interpretations, not original designer-branded fragrances. Designer names identify scent references only; they do not indicate affiliation, endorsement or manufacture by those brands. Personal scent perception and longevity vary; no fixed number of wear hours is guaranteed.
This policy should be read with the Consumer Protection Act, including section 56, and the Electronic Communications and Transactions Act, including sections 42 and 44. Questions: elyseanperfumes@gmail.com or WhatsApp 077 463 8001.